Terms & Conditions
When you book with us, the following terms & conditions apply:
You must be at least 18 years of age to make a booking of any accommodation. There must be an accompanying adult staying per apartment if all guests are under the age of 18.
2. Changes to Bookings
If you want to change any details of your booking, you must contact our reservations during office hours or email. We will do our best to assist you, but cannot guarantee that changes can be made. For booking cancellations please refer to our cancellation policy.
3. Arrivals & Departures
Check in is from 2.00 pm & check out is by 10.00 am. Requests outside these times may incur fees.
4. Requirements Upon Check-In
You will be required to provide a credit card imprint at check-in to cover incidental charges (credit card must be valid and belong to the person who is registering). The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
5. Non Smoking
Drift Palm Cove Resort is a non-smoking building and we ask that you refrain from smoking within the property grounds. Evidence of smoking in rooms will incur a cleaning fee payable by the guest.
6. Mid-Week Service
A mid-week service is provided for bookings of 7 nights or more.
Images and content on the website may not be copied, saved or used in any format unless written permission is granted.
8. Force Majeure
We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Drift Palm Cove Resort or Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.
If a booking is cancelled up to 7 days prior to arrival, no fee will be charged.
If cancelled within 7 days of arrival the total price of the reservation will be charged.
In case of a no show without being notified, the total price of the reservation will be charged.